Frequently Asked Questions

Who can access services at the Health & Counseling Center?

Any student that is enrolled in the current semester is eligible to receive services. The Health & Counseling Center cannot provide services to family members of students or UNC Asheville staff.

Do I need to have the UNC Asheville health insurance policy to access Health and Counseling Center?

No. All currently enrolled students have access to Health & Counseling Center services regardless of health insurance coverage. UNC Asheville Health and Counseling does NOT bill third party insurance companies.

Will my insurance be billed for seeking services?

No. We do not bill third party insurance companies. We are happy to provide you a detailed receipt to then submit for reimbursement from your own private insurance company. If you have Student Blue Insurance, all costs associated with your visit will be filed for you.

Regardless of which insurance you have, any Health & Counseling Center office visits are covered under the student health fee.

Additional services are offered at a reduced cost. For example: laboratory testing, medical procedures,  pharmacy items, and medical supplies, and contraception.

Fees are due at the time or service.

Do I have to make an appointment to be seen at the Health and Counseling Center?

Yes, it is important to call the Health & Counseling Center to schedule your appointment in advance. Limited same-day appointments are available for Health Services only by calling as early in the day as possible.  Counseling services do not have same-day appointments unless it is an emergency.

Can Health Services fill my prescription?

Health Services has a limited pharmacy that can dispense medications for short-term needs.

If you have prescriptions you take on a monthly basis, you are able to have them filled at the following locations. These pharmacies are nearby, within walking distance or can be accessed on the UNC Asheville shuttle route.

  • CVS Pharmacy, 612 Merrimon Avenue 828.253.4350
  • The Medicine Shoppe, 760 Merrimon Avenue 828.255.8757
  • Walgreens Pharmacy, 841 Merrimon Avenue 828.225.5113
  • Rite Aid, 846 Merrimon Avenue 828.252.1866
  • Ingles Pharmacy, 915 Merrimon Avenue 828.255.8949

For control substances, like ADD/ADHD medications, please visit this page.

Who can know that I have been to the Health & Counseling Center?

Health & Counseling Center services are completely confidential.

Our integrated treatment team is inclusive and information may be shared within the Health & Counseling staff to maintain continuity of care.

Any release of information that is signed by the student regarding academic and financial information DOES NOT apply to health and counseling services.

What kind of counseling is provided?

Students come in with a variety of concerns including family and interpersonal relationship difficulties, stress management, anxiety, depression, anger, personal growth, and self-esteem building just to name a few.

Counseling services include: individual counseling,  group support, emergency services, and case management services. The Career CenterStudent Success Coaches, and Advising and Learning Support can assist you with concerns regarding career counseling and academic counseling.

How do I make an appointment to see the Health & Counseling Center psychiatrists?

We recommend that you meet with a staff member of the Health & Counseling Center before scheduling an appointment with a psychiatrist. This ensure that you will receive the most appropriate services for your needs. Our psychiatrists are available Mondays and Thursdays.

If you miss your appointment or if you do not cancel 24 hours in advance, you will be billed $30.

What are my rights & responsibilities as a student seeking services at the Health & Counseling Center?

Read an expanded explanation of your rights and responsibilities here.

What can I do if I am concerned about a friend?

Friends are often the first to notice something might be not be quite right. You can call the Health & Counseling Center and seek assistance about what you may be able to do about it.

If your concerns are noticed after office hours, please call our FREE after-hours nurse hot line, Health Link at 984-364-4685.